What is an Initial Disclosure Document?
The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint.
Who Regulates Us?
Simple Car Funding Limited is authorised and regulated by the Financial Conduct Authority FRN 811864. You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0300 500 8082.
What Service Will We Provide You With?
We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify which of our carefully selected, FCA-regulated partner companies is best suited to consider your application further. You will then need to make your own choice about how to proceed.
What to Do if You Have a Complaint
How to make a complaint:
The first step is for us to understand your complaint; you can contact us by:
Phone: 01293 665 174
Post: Complaints, Simple Car Funding Limited, 1st Floor, Cobham MSA, Downside, Cobham, KT11 3DB.
E-mail: enquiries@simplecarfunding.com – please provide your name and day time contact number where we can contact you between the hours of 9am – 5pm Monday to Friday.
We will acknowledge your complaint in writing within 4 working days, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time we will send you an update. If you are not happy with our final response you can at escalate your complaint to the Financial Ombudsman, details can be found at: www.financial-ombudsman.org.uk.
Address:
If you need to contact us our trading address is:
Simple Car Funding Limited,
1st Floor, Cobham MSA,
Downside,
Cobham,
KT11 3DB
Date of Publication
This policy was last updated on the 28/07/23.
